Terms & Conditions


Payment terms are NET 30 with credit approval. We accept credit card payments from AMEX, Discover, MasterCard and Visa. We can ship CIA and COD for UPS shipments for those without established credit.


All shipments are FOB, CT. We ship UPS ground, UPS air and UPS hundredweight service. We will honor to the best of our ability other arrangements such as freight collect and/or 3rd party billing when properly notified. Please call for any motor freight requests.


Prices are subject to change without notice. We make every effort to honor published prices.


If you need to cancel an order, contact us within 24 hours. Cancellations after 24 hours may necessitate restocking and/or shipping fees.

Inspect your Shipment

When you receive your shipment, inspect the carton before signing the delivery receipt. Open cartons immediately, check contents against packing list and examine merchandise for damage. Keep all receipts, cartons and packing materials. Make sure all safety, installation and use documentation is given to the proper person.

Returns and Refunds Policy

Returns and exchanges must be approved within 30 days of original purchase. No refunds or exchanges will be given after 30 days from the original purchase, unless due to defect in product. If the purchase is a gift, the same policy applies. Product must be received back in NEW condition – damaged or modified products will not be refunded. Products must be returned in condition for resale. Damaged product and/or original packaging will not be refunded including shipping costs.

A 20% restocking fee may be applied to all returns. Shipping costs are not refundable.

Return requests will be reviewed and approved by our customer service staff.  Returns received without approval will not be issued a refund or credit. Call us at (860) 451-8169 or e-mail sales@jbropesupply.com with questions.

Product Liability

JB Rope Supply Co’s policy regarding product liability of our products to our dealers is to provide the normal and necessary 2M aggregate 1M combined coverage policy with the added service of adding any dealer to our policy as a ‘co-insured’. We do not agree to any ‘indemnity agreements’ or ‘hold harmless’ clauses which no representative of JB Rope Supply may overturn. We also do not agree to any documents such as purchase orders, request for quotes, e-mail disclaimers, etc with ‘indemnity’ or ‘hold harmless’ language that seeks to bind us into either of these agreements and override JB Rope Supply’s product liability terms and conditions.

Our dealers are responsible for representing JB Rope Supply products for use ‘as intended’ by JB Rope Supply. It is also our dealers responsibility to inform their customers via all forms of sales and marketing media and customer service of all applicable disclaimers including safe use, maintenance and limitations of each product.

JB Rope Supply will be responsible for defective products, defective materials, defective workmanship, infringements on trademarks, patents or copyright interests and labeling laws and regulations.